App Support

Reminders and Notifications

If these solutions don't resolve the issue, please visit our website www.ThePowerLifeGlobal.com and click on Mobile App to see video tutorials to easily fix any issues and maximize the capabilities of the app. If trouble still persists please contact us and we'll escalate your concern to our development team by emailing support@thepowerlifeglobal.com.

To configure reminders within the app, follow these simple steps:

Launch the app and navigate to Account > Reminder.
Adjust the frequency of reminders by selecting the desired number of daily notifications.
Specify your preferred categories by visiting the Reminders screen and selecting the desired types of quotes or affirmations.
Customize the delivery schedule by choosing the time and days you'd like to receive reminders.

Troubleshooting Missed Reminders For iOS and Android users:

We limit the app to max 30 scheduled reminders at a time. To ensure uninterrupted notifications, open the app periodically to reschedule reminders. For instance, with 10 daily reminders, open the app at least once a week. Alternatively, reduce the number of daily reminders or utilize our widget.
Make sure on Android to go to Account > Reminder>Notifications not working? Click Here> Battery Optimization> Turn Off optimization to make sure it stays delivering alerts properly.
Make sure on iPhone and Android notifications are turned on.

Addressing Unwanted Reminder Topics

To adjust the content you receive as Reminders go to Category > then selecting which categories you prefer.

Setting up your widget

Widgets provide quick access to timely information from the app. With iOS 14 or later, you can add widgets to your Lock Screen and Home Screen.

If your widget is not updating or has become unresponsive, you can try closing and reopening the app, or removing and adding the widget again. It may take some time for the widget to update automatically. If you need to force an update, you can delete and reinstall the app, but note that this will result in data loss. If none of these solutions work, please let us know and we will escalate the issue to our development team.

To add widgets to your Lock Screen, touch and hold the Lock Screen until the Customize button appears, then tap Customize. Tap the box above or below the time to view available widgets, select the ones you want, and tap Done. If the app is not visible in the list, make sure it is installed and up to date. Restarting your iPhone can also help.

To add widgets to your Home Screen, touch and hold an empty area or an existing widget until the apps jiggle, then tap the Add button (+) in the top left corner. Choose a widget size, select a widget, and tap Add Widget. You can customize widget preferences, including topics, themes, and refresh frequency, in the app by going to Account > Widgets.

To personalize your Home Screen widget, go to Account > Widgets in the app and create or edit a custom widget with your preferred theme, content, and refresh frequency. Hold the widget on the home screen, tap "Edit Widget," and select the desired preset custom widget.

To personalize your Lock Screen widget, add the widget to the Lock Screen and then tap on it to set your preferences.

In order to terminate your subscription, the process may vary depending on the platform you're using. Please take a moment to peruse the instructions below that correspond to your situation.

Delete or cancel an iPhone mobile app subscription:

Open the "Settings" app on your iPhone.
Tap on your name at the top of the screen.
Tap on "Subscriptions".
You will see a list of all the active subscriptions you have.
Select the subscription that you want to cancel.
Tap on "Cancel Subscription".
A prompt will appear asking you to confirm your decision.
Tap on "Confirm" to complete the cancellation process.
The subscription will no longer auto-renew and will expire at the end of the current billing period.

Note: If you do not see the subscription you want to cancel, make sure that you are signed in with the Apple ID that you used to purchase the subscription. Additionally, some subscriptions may require you to cancel through the app itself rather than through the Settings app. In this case, you will need to follow the specific instructions provided by the app.

Delete or cancel an Android mobile app subscription:

Open the Google Play Store app on your Android device.
Tap on the menu icon (three horizontal lines) in the top left corner of the screen.
Select "Subscriptions" from the menu.
You will see a list of all the active subscriptions you have.
Select the subscription that you want to cancel.
Tap on "Cancel Subscription".
A prompt will appear asking you to confirm your decision.
Tap on "Yes" to complete the cancellation process.
The subscription will no longer auto-renew and will expire at the end of the current billing period.

Note: If you do not see the subscription you want to cancel, make sure that you are signed in with the Google account that you used to purchase the subscription. Additionally, some subscriptions may require you to cancel through the app itself rather than through the Google Play Store. In this case, you will need to follow the specific instructions provided by the app.

Transferring Subscription to a new phone:

When it comes to transferring your subscription to a new phone, there are a few things you should keep in mind. First and foremost, we want to let you know that your data will unfortunately be lost when you switch to a new device. However, we are here to help you keep your subscription active and ensure a seamless transition to your new phone.

If you're switching to a new device but still using either an iOS or Android operating system, you'll need to make sure you're logged in with the same account you used to purchase your subscription. This will ensure that your subscription remains active and you can continue to enjoy our services without interruption.

Now, let's dive into the step-by-step instructions for transferring your subscription from Android to iOS or vice versa.

If you're switching from Android to iOS, it's important to cancel your Android subscription to avoid any unwanted charges. To do this, we'll need either your Google Play order number or the email address you used to purchase your subscription. Once we have that information, you can resubscribe on the Apple Store and we'll issue a refund for the unused portion of your Android subscription. To complete the process, we'll also need a screenshot of your Apple receipt.

On the other hand, if you're transferring your subscription from iOS to Android, the process is a bit different. In this case, you'll need to cancel your iOS subscription and make sure you're not getting charged. After canceling, you can resubscribe on the Google Play Store and we'll issue a refund for the unused portion of your iOS subscription. We'll need a screenshot of your Google Play receipt to finalize the process.

We understand that transferring your subscription can be a bit of a hassle, but we're here to help make the process as smooth as possible. If you have any questions or concerns, please don't hesitate to reach out to our customer support team. Thank you for your continued support and we hope you enjoy our services on your new phone!

Requesting a Refund

Typically, in-app purchase fees are non-refundable, and subscriptions that have been partially used are not eligible for credits or refunds. The decision to process a refund request lies with the payment processor (either Google Play or Apple).

If you wish to cancel and request a refund, please follow the steps provided below for your device's operating system:

iOS:

Please note that for subscriptions made through the Apple App Store, we are unable to process refunds as these are managed by Apple, who determines eligibility for refunds. Follow the instructions provided by Apple to request a refund.

Android:

For Android users, in order for us to proceed with the refund, we require your Google Play order number and the email address linked to the purchase. This information will enable us to locate your transaction in our system and process your refund accordingly.

Refunds will be processed based on your original payment method, and approval of refund requests may take between 5 and 60 days depending on your payment and processing methods, as well as your provider's refund policy.

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